Integrate Zendesk with Slack to create efficient workflows

Sync Zendesk tickets with Slack conversations to automate customer support, IT, & HR workflows. Make business move faster. Make employees & customers happier.

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See it in action

For Managing Customers In Slack

Companies can provide high touch customer support in Slack while ensuring everything is tracked and solved via Zendesk. Customers' Slack messages in private channels can be turned into Zendesk tickets, and customers can directly create a ticket from within Slack.

For IT and HR Teams

No more emails! Employees can create a private or public ticket from Slack with a simple slash command. Responses to the ticket from Zendesk post back to the thread in Slack and the employee can respond via the thread. Tickets can be created and answered without employees having to switch context.

For Customer Success Managers

Improve engagement with the other teams at your company. Zendesk tickets can be posted into Slack channels based on customizable triggers. Coworkers who don't use Zendesk every day can quickly see ticket updates, provide input, or update a ticket.

Learn how to improve your Zendesk workflows

Talk to us about your Zendesk infrastructure and we'll share the best practices we've learned from hundreds of companies.

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Data Security is our top priority

We only request access to the permissions we need from Slack and Zendesk. We take all precautions necessary to ensure your privacy is respected and your information is secure.

  • We store as little data as possible; only the titles of tickets, not the content of the messages. All data is encrypted at rest with full disk encryption in Amazon Web Services, which follows top IT security standards, including SOC 3, PCI DSS Level 1, and MTCS Level 3.
  • When connecting to Slack and Zendesk, we adhere to OAuth2.0, the industry standard for secure access to external applications.
  • In order to access all production infrastructure, our team uses Two-factor authentication with Google Authenticator.
  • Our team follows a comprehensive acceptable use and incident management policy. No customer data lives on employees' computers. We complete regular 3rd party penetration testing. Contact us to get a copy of the latest report.

Some of the teams improving their Zendesk workflows

Adobe
Rachio
Treasure Data

Pricing

We offer a free 7 day trial, no credit card required, to test out the product. After that, we scale with you.
Simple Pricing

$9/ Zendesk agent / month

  • Zendesk Sync
  • Unlimited Tickets
  • Unlimited Slack Users
Need More?

Contact Us

  • Zendesk Sync
  • White Label
  • Custom Field Mapping
  • Advanced Message Filtering
  • Multiple Zendesk Triggers
  • Unlimited Tickets
  • Unlimited Slack Users
  • Unlimited Channels
  • Enterprise Security & Support
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Integrations

We're working on integrations with other leading team chat and customer support tools. Have one you'd like us to build?