Integrate Service Cloud by Salesforce with Slack

Help your team solve Salesforce Service Cloud cases faster with a two-way Salesforce Slack integration.

Send Salesforce Cases into Slack

Customize a Salesforce Service Cloud workflow and map it to a Slack Channel
  • Workflow can fire based on status, assignee, or any custom set of conditions
  • All the comments on the Case post to the Slack thread so everyone has full context
  • Coworkers can quickly post a comment or chatter message from Slack, as well as view and edit fields.

Responses post 2-ways between Service Cloud and Slack

Agents can answer cases from the Service Cloud interface, Slack users can see responses and answer from Slack.
  • Responses are organized in the Slack thread.
  • Slack users are notified about new responses to the thread.
  • Ticket color updates in Slack based on status in Service Cloud.

Turn messages into cases

Invite the bot into a channel. Mark any message with a :key: emojii to turn it into a case. Slack users also use /support to create a ticket instantly.
  • Works in public or private channels.
  • If the original message has a thread, each threaded message will post to the Case.
  • The requester of the case is set to be the email of the person who sent the original Slack message.

See How We can Improve Your Service Cloud Workflows

Let's talk about your support operations - we'll offer any advice we have.

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