Integrations

Salesforce Service Cloud Integration

We just launched Halp! A complete ticket platform made for Slack
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Send Salesforce Cases Into Slack

Customize A Salesforce Service Cloud Workflow And Map It To A Slack Channel

  • Workflow can fire based on status, assignee, or any custom set of conditions
  • All the comments on the Case post to the Slack thread so everyone has full context
  • Coworkers can quickly post a comment or chatter message from Slack, as well as view and edit fields.

Responses Post 2-Ways Between Service Cloud And Slack

Agents Can Answer Cases From The Service Cloud Interface, Slack Users Can See Responses And Answer From Slack.

  • Responses are organized in the Slack thread
  • Slack users are notified about new responses to the thread.
  • Ticket color updates in Slack based on status in Service Cloud.

Turn Messages Into Cases

Invite The Bot Into A Channel. Mark Any Message With A :Key: Emojii To Turn It Into A Case. Slack Users Also Use /Support To Create A Ticket Instantly.

  • Works in public or private channels.
  • If the original message has a thread, each threaded message will post to the Case.
  • The requester of the case is set to be the email of the person who sent the original Slack message.

Make your Agents and Customers Happier

We offer a free 2 week trial, no credit card required to test out the product. After that, we scale with you.

*Price shown is per Agent per Month when paid annually

Startup

For those just starting out with a couple of users.

$2.70/agent/mo.

Two way Sync
Unlimited Tickets
Unlimited Slack Users
Up to 5 Slack Channels
Only One Admin
No Internal Notes
No Ticket Form and CSAT Integration
No Custom Fields or Macros

Growing

This is a growing company with multiple users

$8.10/agent/mo.

Recommended
Two way Sync
Unlimited Tickets
Unlimited Slack Users
Up to 20 Slack Channels
Multiple Admins
Post Internal Notes from Slack
No Ticket Form and CSAT Integration
No Custom Fields or Macros

Scaling

Perfect for Medium to Large companies that need scale.

$17.10/agent/mo.

Two way Sync
Unlimited Tickets
Unlimited Slack Users
Up to 50 Slack Channels
Multiple Admins
Post Internal Notes from Slack
Ticket Form and CSAT Integration
Edit Custom Fields and run Macros

Enterprise

Need something more?

We offer unlimited Slack channels, 24/7 support, white label bots,  multiple Slack / Zendesk instances, customizable SLAs, and much more.

Just a demo away
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Enterprise

The Enterprise Level

We offer a free 2 week trial, no credit card required to test out the product. After that, we scale with you.

Enterprise

contact us

  • 2-Way Sync
  • Unlimited Tickets
  • Unlimited Chat Users
  • Unlimited Slack Channels
  • Edit Custom Fields and Run Macros
  • 24/7 Enterprise Support
  • White Label & Custom Hosting
  • Enterprise Security & SLAs
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