Integrations

Salesforce Service Cloud Integration

We just launched Halp! A complete ticket platform made for Slack
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Send Salesforce Cases Into Slack

Customize A Salesforce Service Cloud Workflow And Map It To A Slack Channel

  • Workflow can fire based on status, assignee, or any custom set of conditions
  • All the comments on the Case post to the Slack thread so everyone has full context
  • Coworkers can quickly post a comment or chatter message from Slack, as well as view and edit fields.

Responses Post 2-Ways Between Service Cloud And Slack

Agents Can Answer Cases From The Service Cloud Interface, Slack Users Can See Responses And Answer From Slack.

  • Responses are organized in the Slack thread
  • Slack users are notified about new responses to the thread.
  • Ticket color updates in Slack based on status in Service Cloud.

Turn Messages Into Cases

Invite The Bot Into A Channel. Mark Any Message With A :Key: Emojii To Turn It Into A Case. Slack Users Also Use /Support To Create A Ticket Instantly.

  • Works in public or private channels.
  • If the original message has a thread, each threaded message will post to the Case.
  • The requester of the case is set to be the email of the person who sent the original Slack message.
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