2-way integration between Zendesk & Discord

Transform Discord messages into Zendesk tickets. Make sure players issues are being tracked and answered while letting them respond from Zendesk

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Create tickets in Discord

Players can use /support or their messages can be marked with a key to create a ticket instantly in a private message or channel.
  • Works in direct messages, public and private channels
  • Fully secure and private
  • User can then set the requester or reply from a direct message

Responses post 2-ways between Zendesk and Slack

Agents can answer tickets from the Zendesk interface, employees can see responses and answer from Slack.
  • Responses are organized in the Slack thread.
  • Employees are notified about new responses to the thread in Slack.
  • Ticket color updates in Slack based on status in Zendesk.

Test the beta version today.

Setup a time for a quick demo.