- Works in direct messages, public and private channels
- Fully secure and private
- User can then set the requester or reply from a direct message
2-way integration between Zendesk & Discord
Transform Discord messages into Zendesk tickets. Make sure players issues are being tracked and answered while letting them respond from ZendeskTry Now For Free
Create tickets in Discord
Players can use /support or their messages can be marked with a key to create a ticket instantly in a private message or channel.
Responses post 2-ways between Zendesk and Slack
Agents can answer tickets from the Zendesk interface, employees can see responses and answer from Slack.
- Responses are organized in the Slack thread.
- Employees are notified about new responses to the thread in Slack.
- Ticket color updates in Slack based on status in Zendesk.