Zendesk Slack Integration to create efficient workflows

2-way Sync Zendesk tickets with Slack conversations to automate customer support and IT workflows. Make business move faster. Make employees & customers happier.

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For Managing Customers In Slack

Companies can provide high touch customer support in Slack while ensuring everything is tracked and solved via Zendesk. Customers' Slack messages in private channels can be turned into Zendesk tickets, and customers can directly create a ticket from within Slack.

For IT and HR Teams

No more emails! Employees can create a private or public ticket from Slack with a simple slash command. Responses to the ticket from Zendesk post back to the thread in Slack and the employee can respond via the thread. Tickets can be created and answered without employees having to switch context. An ideal Zendesk Slack integration for IT.

For Customer Support Managers

Improve engagement with the other teams at your company. Zendesk tickets can be posted into Slack channels based on customizable triggers. Coworkers who don't use Zendesk every day can quickly see ticket updates, provide input, or update a ticket.

Join customer support & IT leaders at these teams

Data Security is our top priority

Our Zendesk Slack integration only requests access to the permissions we need from both APIs. We take all precautions necessary to ensure your privacy is respected and your information is secure.

  • We store as little data as possible; only the titles of tickets, not the content of the messages. All data is encrypted at rest with full disk encryption in Amazon Web Services, which follows top IT security standards, including SOC 3, PCI DSS Level 1, and MTCS Level 3.
  • When integrating with Slack and Zendesk, we adhere to OAuth2.0, the industry standard for secure access to external applications.
  • In order to access all production infrastructure, our team uses Two-factor authentication with Google Authenticator.
  • Our team follows a comprehensive acceptable use and incident management policy. No customer data lives on employees' computers. We complete regular 3rd party penetration testing. Contact us to get a copy of the latest report.

What customers are saying

"We are a Slack company through and through here at Trendkite and we needed a way to integrate Zendesk so that we could keep the communication up in Slack as well as track tickets in Zendesk. With a few clicks, we were able to set up BubbleIQ and get folks creating Zendesk tickets in Slack in under an hour. It lets our people communicate with us on the platform they love while creating tickets in the platform we love. Highly recommend to anyone using Slack and Zendesk, it’s made my life a million times easier."

- Kris Monier, IT Manager, TrendKite

Save Agent's Time and Reduce Customer Churn

We offer a free 2 week trial, no credit card required to test out the product. After that, we scale with you.

$9 / Agent / month
  • 2-Way Sync
  • Unlimited Tickets
  • Unlimited Slack Users
  • Up to 10 Slack Channels
$19 / Agent / month
  • 2-Way Sync
  • Unlimited Tickets
  • Unlimited Slack Users
  • Up to 30 Slack Channels
  • Custom Fields
  • Ticket Form Integration
Contact Us
  • 2-Way Sync
  • Unlimited Tickets
  • Unlimited Slack Users
  • Unlimited Chat Channels
  • Edit Custom Fields
  • Ticket Form Integration
  • Multiple ticket systems and chat tools
  • 24/7 Enterprise Support
  • White Label & Custom Hosting
  • Enterprise Security & SLAs

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We're working on integrations with other
leading team chat and customer support tools.

Improve your Zendesk and Slack workflows

Talk to us about your Zendesk or Slack integration infrastructure and we'll share the best practices we've learned from hundreds of companies.

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