Solve Tickets Faster with the BubbleIQ 2-way Zendesk Slack Integration

Automate customer support and IT workflows with a 2-way sync between Zendesk tickets and Slack conversations. Make business move faster. Make employees & customers happier.

BubbleIQ Bubbles

How it works

Tickets in Slack are synced with Zendesk through a thread. Messages in the thread automatically create responses to the Zendesk ticket, and responses from Zendesk tickets post back to the thread in Slack.

  • Turn multiple messages into tickets from Slack channels or direct messages. Assign tickets and edit status, priority, tags, or any custom field inside of Slack.
  • Send tickets into multiple different Slack channels based on any condition. Reply from Slack with a public response or internal note.
  • Launch Zendesk ticket forms, macros, and CSAT surveys directly from Slack to make sure your team is working effeciently.

See the Zendesk Slack Integration in action

For Managing Customers In Slack

Companies can provide high touch customer support in Slack while ensuring everything is tracked and solved via Zendesk. Customers' Slack messages in private channels can be turned into Zendesk tickets, and customers can directly create a ticket from within Slack.

For IT Teams

No more emails! Employees can create a private or public ticket directly from Slack. Responses to the ticket from Zendesk post back to the thread in Slack and the employee can respond via the thread. Tickets can be created and answered without employees having to switch context. An ideal Zendesk Slack integration for IT.

For Customer Support Managers

Improve engagement with the other teams at your company. Zendesk tickets can be posted into Slack channels based on customizable triggers. Coworkers who don't use Zendesk every day can quickly see ticket updates, post internal notes or public responses, or update fields of a ticket.

Join customer support & IT leaders at these teams

cleabit
Adobe
Adobe
Rachio
Treasure Data
mailgun
SeatGeek
taplytics
Adobe
Bloc
Treasure Data
spotinst

What customers are saying

"Our team uses BubbleIQ for our escalations and prior to this, we missed out on a lot of notes and troubleshooting within the ticket itself. We're now able to capture all information in a much more organized and timely manner. I highly recommend BubbleIQ's Zendesk Slack integration to any and all teams dealing with escalations!"

- Krista Wojciechowski, Customer Experience Manager, Rachio

Learn how Breather gets 15 minute response times and 97% CSAT

Read the Case Study

Save Agent's Time and Reduce Customer Churn

We offer a free 2 week trial, no credit card required to test out the product. After that, we scale with you.

Startup
$3 / Agent / month
  • 2-Way Sync
  • Unlimited Tickets
  • Unlimited Slack Users
  • Up to 5 Slack Channels
Growing
$9 / Agent / month
  • 2-Way Sync
  • Unlimited Tickets
  • Unlimited Slack Users
  • Up to 15 Slack Channels
  • Multiple Admins and Roles
Scaling
$19 / Agent / month
  • 2-Way Sync
  • Unlimited Tickets
  • Unlimited Slack Users
  • Up to 30 Slack Channels
  • Edit Custom Fields and Run Macros
  • Ticket Form and CSAT Integration
Enterprise
Contact Us
  • 2-Way Sync
  • Unlimited Tickets
  • Unlimited Slack Users
  • Unlimited Slack Channels
  • Edit Custom Fields and Run Macros
  • Ticket Form and CSAT Integration
  • 24/7 Enterprise Support
  • White Label & Custom Hosting
  • Enterprise Security & SLAs

Comparing Us to the Zendesk for Slack Integration?

View the Comparison

Data Security is our top priority

We only request access to the permissions we need from Slack and Zendesk. We take all precautions necessary to ensure your privacy is respected and your information is secure.

  • We store as little data as possible; only the titles of tickets, not the content of the messages. All data is encrypted at rest with full disk encryption in Amazon Web Services, which follows top IT security standards, including SOC 3, PCI DSS Level 1, and MTCS Level 3.
  • When connecting to Slack and Zendesk, we adhere to OAuth2.0, the industry standard for secure access to external applications.
  • In order to access all production infrastructure, our team uses Two-factor authentication with Google Authenticator.
  • Our team follows a comprehensive acceptable use and incident management policy. No customer data lives on employees' computers. We complete regular 3rd party penetration testing. Contact us to get a copy of the latest report.

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